- Personal information: including your name, email address, and payment information (processed through third-party payment processors such as PayPal, Stripe).
- Account information: username, login credentials, subscription or recharge orders.
- User content: images, videos, text prompts you upload or generate.
- Usage data: including IP address, browser type, operating system, device ID, access logs, page views.
- Cookies and tracking technologies: We use cookies, pixel tags, SDKs, and other technologies to analyze user behavior, maintain sessions, and provide personalized experiences.
Privacy Policy
Last updated: January 1, 2025 | Website: https://topvid.ai/ | Contact: support@topvid.ai
Welcome to Topvid.ai ("we"). We understand the importance of protecting your privacy and data security. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit or use our website, applications and services (collectively, the "Services"). By using the Services, you agree to the practices described in this Privacy Policy.
The information we collect
When you use our services, we may collect the following information:
2. How We Use Your Information
We may use your information for the following purposes:
- To provide, operate and maintain services;
- To process transactions, subscriptions and rewards, and send you confirmations and invoices;
- To communicate with you about your account, provide customer support and respond to inquiries;
- To analyze usage trends and improve the service experience;
- To send you notifications, marketing or promotional information that you may be interested in (you can opt out at any time);
- To comply with legal, regulatory and contractual requirements;
- To ensure service security and prevent fraud or abuse.
3. Information Sharing and Disclosure
We will not sell your personal information, but may share it in the following circumstances:
- Third-party service providers: such as payment processing, cloud storage, data analysis, customer service support, email delivery, etc.
- Legal obligations: when we receive a legal request from a court, law enforcement agency or other authorized authority.
- Business transfer: in the event of a merger, acquisition or asset sale, your information may be transferred as an asset. We will notify you before the transfer.
- With your consent: only when you explicitly authorize the sharing of your data.
4. Data Security and Storage
- We use technologies such as encryption (SSL/TLS) and access control to ensure the security of your data.
- Your data may be stored on servers in different countries and will comply with local legal requirements.
- Although we take reasonable measures to protect your information, internet transmission cannot guarantee 100% security.
5. Your Rights and Choices
In accordance with applicable laws (such as GDPR, CCPA), you have the following rights:
- Right of Access: View the personal data we have collected about you.
- Right to Rectification: Correct inaccurate information.
- Right to Erasure: Delete your data within the scope permitted by law.
- Right to Restrict Processing: Limit our use of your data.
- Right to Data Portability: Request the export of your data.
- Right to Withdraw Consent: Revoke your consent for marketing emails or tracking technologies.
To exercise these rights, please contact us at support@topvid.ai.
6. Third-party Websites and Services
Our service may include links to third-party websites or services. We cannot control the content or privacy policies of these websites. We recommend that you review the privacy statements of third-party websites.
7. Protection of Minors
- This service is not intended for children under the age of 13.
- In the EU or UK, users must be at least 16 years old; otherwise, consent from a guardian is required.
- If we discover that data of a minor user has been collected by mistake, we will immediately delete it.
8. Cookies and Tracking Technologies
We use the following types of Cookies:
- Essential Cookies: to maintain login and account functionality;
- Performance Cookies: for statistical analysis;
- Functionality Cookies: to remember user preferences and settings;
- Advertising Cookies: for personalized recommendations and advertisements.
You can disable Cookies in your browser, but this may result in some features being unavailable.
9. Privacy Policy Update
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notifications. By continuing to use the service, you agree to the updated policy.
10. Contact Us
If you have any questions or complaints about this Privacy Policy, please contact us via the following methods:
Email: support@video.ai